Sup Tours
THE WEATHER AND CONDITIONS
All adventure trips and outdoor activities are weather and condition dependent and we reserve the right to change your itinerary or cancel your trip with your safety in mind. Please keep in mind that the weather changes fast on our northern island and with-it conditions change. Our guides are specially trained to deal with changing conditions and their number one priority is to make decisions with your safety in mind. Please respect your guides authority to do so.
Arctic Surfers reserves the right to alter itineraries and/or timetables should it be necessary, due to adverse weather and/or other related conditions.
This is especially valid for winter travel in Iceland. Our summer trips (excluding high alpine trips), operated from June through August, are very rarely adversely affected by harsh weather.
TRAVEL INSURANCE
As with any and all world travel, we strongly recommend that you invest in an adequate travel insurance that covers your cost if you experience cancellations at short notice, property damage, theft, or injuries. Arctic Surfers does not accept any losses or expenses due to unexpected delays, change of flights, sickness, accidents or other causes. Neither does Arctic Surfers assume responsibility for accidents or death that can be traced to the participant's negligence.
ALCOHOL AND DRUGS
We reserve the right to refuse participation to clients we believe are under the influence of alcohol or drugs, in such circumstances no refunds shall be given. Our guides reserve the right to refuse participation to any customer whose conduct or manner is likely to cause offence, upset or put other passengers in danger. In such cases full cancellation charges apply.
CLOTHING
Appropriate footwear and suitable outdoor clothing must be worn. We reserve the right to refuse participation to customers who dressed inappropriately with inappropriate footwear since this will put the client’s wellbeing at risk.
OUR CANCELLATION POLICY
Arctic Surfers is bound to confirm guides, transportation and organize logistics for all trips well before the actual departure, therefore refunds are limited to a time scale (see below).
Reimbursements and cancellations should all be done in writing via e-mail from the person who booked the trip and he/she will be reimbursed to the same credit card that was used for the purchase.
In case of a no-show on any of our trips, refunds will not be made.
For further information, please contact us.
DAY TOURS – cancellations
· Cancellation with more than 48hrs notice before departure of the trip will be refunded fully
· Cancellation with less than 48hrs notice before departure of the trip will not be refunded
MULTI-DAY & ADVENTURE TOUR – cancellations
· Cancellations with more than 42 days before departure leaves you with an 80% refund of multi-day tours. 20% is non-refundable, due to the fact that arrangements have already been made for you on the trip.
· Cancellations with less than 42 days before departure leaves you with a 50% refund. 50% is non-refundable, due to the fact that arrangements have already been made for you on the trip.
· Cancellations with less than 72hrs notice are non-refundable.
DISCLAIMER
All surf trips and other activities undertaken are the responsibility of the participants. Arctic Surfers & partners do not assume any responsibility for accidents or loss caused by any customer or participants which is a result of or can be traced back to their own actions. Participants are required to sign a waiver before undertaking any trips stating that they realize that all outdoor activities carry an inherit risk.