Our cancellation policy
10% of the price of your tour in non refundable, this percentage reflects our cost of booking & preparing your tour. If you cancel your day trip with more than one weeks (7 days) notice you will be refunded 90% of the trip price. If you cancel your day trip less than seven days before your departure you will be refunded 70% of the trip price. If you cancel your day trip with less than two days notice (48 hours) no refund will be given. If you cancel your multi day adventure tour or trek, including incentive trips, with more than four weeks (28 days) notice you will be refunded 90% of the trip price. If you cancel such trips less than four weeks in advance and you will be refunded 50% of the trip price. If you cancel such trips with less than two days notice (48 hours) no refund will be given. The final number of participants given 48 hours before any trip is the number of participants you will have to pay for and hence absolutely no refunds are made for cancellations made 48 hours before a trip.
The weather and conditions
All adventure trips and outdoor activities are weather and condition dependent and we reserve the right to change your itinerary or cancel your trip with your safety in mind. Please keep in mind that Iceland is and will always be Iceland, the weather changes fast on our northern island and with it conditions change. Our guides are specially trained to deal with changing conditions and their number one priority is to make decisions with your safety in mind. Please respect your guide’s authority to do so. This is especially valid for winter travel in Iceland. Our summer trips (excluding high alpine trips), operated from June through August, are very rarely adversely affected by harsh weather.
As with any and all world travel, we strongly recommend that you buy a travel insurance policy in your home country that covers your cost should you have to cancel on short notice. This kind of travel insurance is not expensive and frequently covers other risks. In general, travel insurances are a good idea to have when you are on the move in the world.
Alcohol and drugs
We reserve the right to refuse participation to clients we believe are under the influence of alcohol or drugs, in such circumstances no refunds shall be given. Our guides reserves the right to refuse participation to any customer whose conduct or manner is likely to cause offence, upset or put other passengers in danger. In such cases full cancellation charges apply.
Appropriate footwear and suitable outdoor clothing must be worn. We reserves the rights to refuse participation to customers who dressed inappropriately with inappropriate footwear since this will put the clients well being at risk.